> For the complete documentation index, see [llms.txt](https://docs.enercalc.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enercalc.com/sel-installation-activation/support-and-maintenance/getting-assistance.md). # Getting Assistance How to get help with ENERCALC products through documentation, email, phone, and the online FAQ. There are several ways to get assistance with using **ENERCALC** products. HOWEVER, with the exception of referring to the program documentation and reviewing the FAQ section on the website, all options require that you have an active subscription, or that your Maintenance & Support Plan is current. * Refer to the program documentation. * Contact ENERCALC Technical Services by email: From the main menu: ![](https://3887844556-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F69DEk6rAGnwtJoSDtHQD%2Fuploads%2Fgit-blob-a62ecb8597bd15897085ab9144a9769a19e36c53%2Fclip0008SEL_was_BMP.jpg?alt=media) From your email program: * Contact ENERCALC Technical Services by phone: 800-424-2252 or 949-614-0689 * Review the "Frequently Asked Questions" (FAQ) page on our website: [FAQ](https://media.enercalc.com/faq_help_20/index.html) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.enercalc.com/sel-installation-activation/support-and-maintenance/getting-assistance.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.