> For the complete documentation index, see [llms.txt](https://docs.enercalc.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enercalc.com/sel-faq/setup-and-licensing/installation-activation-lice/troubleshooting/using-debugview.md).

# Using DebugView

How to set up and use DebugView to capture license activation logs for ENERCALC tech support troubleshooting.

How can I use DebugView?

DebugView is included automatically with an installation of SEL. It can be useful for troubleshooting certain issues, and our tech support group may ask you to use it in certain instances.

{% hint style="info" %}
*Note: Working in the Windows registry is best left to your IT pro.*
{% endhint %}

**Step 1: Set up the registry**

***For build 20.xx.xx.xx:***

HKey\_Current\_User should already contain Software`\Enercalc\v20\`

Software`\Enercalc\v20\debug and the value`(LicenseActivation) may not be there, but it's ok to add them and set LicenseActivation to 1. This causes a number of calls to OutputDebugStringA (a Win32 API call).

***For build 12.xx.xx.xx:***

HKey\_Current\_User should already contain Software`\Enercalc\v6\`

Software`\Enercalc\v6\debug and the value`(LicenseActivation) may not be there, but it's ok to add them and set LicenseActivation to 1. This causes a number of calls to OutputDebugStringA (a Win32 API call).

**Step 2: Launch DebugView**

Debugview++`.exe` is in your Enercalc install folder.

**Step 3: Launch SEL**

Launch SEL and take the steps as described by the tech support group

**Step 4: Save the DebugView log**

The log is viewable in debugview++. Use File > Save Log in debugview++ to save the log.

**Step 5: Send us the log**

Email the DebugView log to us any way you typically handle email attachments.


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