> For the complete documentation index, see [llms.txt](https://docs.enercalc.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enercalc.com/sel-faq/setup-and-licensing/installation-activation-lice/troubleshooting/message-says-software-is-alrea.md).

# Message Says Software is Already Activated

What the software-is-already-activated message means and how to resolve it under the old activation system.

When I try to activate I get a message that the software is already activated. What does this mean?

This is a common question for our OLD activation system in Version 6.1.03 and earlier. It indicates that you activated the software on one computer and did not deactivate before attempting activation on a different computer. If your MSP is currently active, the solution is to install the current version, which uses our new activation system. If your MSP is not active then you are probably using Version 6.1.03 or older. If this is the case, you must “Internet Deactivate” your other computer.

If you happen to have a computer failure, please contact technical support.


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